FAQs
Ordering & Payment
Q: How do I place an order?
A: Browse our collection, add items to your cart, proceed to checkout, fill in your details, and make the payment. You'll receive an order confirmation shortly.
Q: What payment methods do you accept?
A: We accept credit cards, PayPal, and other popular payment methods. All transactions are encrypted for your safety.
Q: Can I modify or cancel my order after it's been placed?
- A: Orders can be modified or canceled within 24 hours of placing them. Contact our support via contact@puffmedia.co for assistance.
Shipping & Delivery
Q: How much do you charge for shipping within the US?
A: Shipping is free for all orders within the US.
Q: How much do you charge for international shipping?
A: International shipping is free for orders above $100. For orders below this amount, shipping charges will be calculated during checkout based on location and package weight.
Q: How long will it take for my order to arrive?
A: Typically, orders are delivered within 5-7 business days. Delays can occur due to external factors.
Returns & Exchanges
Q: What's your return policy?
A: Items can be returned within 30 days of purchase if they are unused and in original packaging. For any orders that are opened and used, please reach out to our customer service.
Q: How do I initiate a return or exchange?
A: Contact our customer service with your order number to initiate the process. They will guide you through the steps.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned items.